Software Support

Microtrading's IT software support team includes a dedicated service desk which responds and resolves your IT emergencies quickly, giving you reassurance and peace of mind when you need help with your IT system.

With our software support service you will benefit from personal contact with one of our highly skilled support engineers. Our engineer will provide you with assistance and support to resolve any problems which you encounter and in the majority of cases, a solution is provided immediately whilst you are still on the phone. Our remote support facility allows our engineers to securely connect to your system and take control of your machine, experiencing your problem at first hand. This service is ideal for businesses that have remote workers providing them with a speedy resolution to any issues they encounter. We do not place a limit on the number of calls that you can make and the service is provided for a fixed fee which can be paid monthly by direct debit if preferred.

• Dedicated IT Support team
• Microsoft Accredited engineers ready to speak to you
• Prompt response times to your problem
• One-stop-shop for placing hardware, software or network infrastructure calls

Help Desk

As an invaluable service, our help desk provides instant response over the phone whether it's a software, hardware or network infrastructure fault call. Using the latest remote access technology, our engineers can access your system then diagnose and resolve your operating system or software problems promptly without the need for an initial office or site visit.

And with a dedicated Microsoft software accredited team, you will benefit from faster response times and reduced downtime, meaning you can be getting on with your job as soon as possible.

If you are currently considered software support for your business, our team are available on 0121 784 0077 or Contact Us via email to discuss the most suitable solution for your business.