Online Help Desk

Online service desks are no longer just for high-tech businesses - nowadays customers expect every supplier to be able to deal with a query quickly and efficiently. Whether you need to track technical questions, product related pre-sales questions, product usage advice, returns or just administrative queries; telling your customers that you are open for service 24/7 is the sort of thing that puts you ahead in today's competitive marketplace.

ProspectSoft Online Help Desk allows you to manage every aspect of customer support, ranging to simply tracking customer problems and queries, to logging problems against specific inventory items at the customer's site. Customers can also search FAQs, browse previously resolved problems, and even log a new problem directly into your CRM system.

For further information on ProspectSoft Online Help Desk please email or call us now on 0121 784 0077.