Extended Support

Microtrading's extended pro-active IT Support service allows you to safeguard the future of your IT systems. Available in three main packages Gold, Silver and Bronze, these are tailored to meet the varying needs and requirements of your organisation.

• Safeguard your IT systems
• Pro-active IT Support
• Long term stability of your IT Infrastructure
• Three packages depending on your preference

 

Tailored Packages

Ideally suited for those businesses that don't have an internal IT department, we leave you in no doubt about the functionality and reliability of your computer system. You will be provided with a named support engineer who will visit you on-site at an agreed frequential basis to assist, maintain and plan for future development of your system, alongside group or one-on-one training sessions. Each of the three packages differs in only the regularity of the visit with Gold every month, Silver every two months and Bronze every three months. Each of these are then available in two options, being 'Lite' and 'Full'. 'Lite' encompasses half day visits and 'Full' giving you a whole day with one of our engineers on-site. Our customers who utilise this service benefit from prolonged maximum system functionality and reduced downtime as well as generating employee confidence to go about day-to-day tasks without any uncertainties over their IT systems.

With pro-active IT Support, you can safeguard the future of your IT infrastructure. Long term stability ensures trust in your computer systems meaning you won't fall foul of unexpected problems which result in extended downtime or any large costs.

If you would like more information on our extended IT Support agreements, please contact us on 0121 784 0077 or Contact Us via email to discuss the most suitable extended support service for your business.