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Careers at Microtrading

Are you interested in working for a successful, forward thinking and growing IT support company?

If so then we’re always looking for outstanding and talented people to join our team.

Microtrading Ltd‘s policy is to hire the best people, train them, develop them and keep them. This is an important part of our culture and helps us to provide continuity, outstanding customer service and support, to our longstanding customer base.

As a Managed Service Provider, we operate state of the art service delivery systems which help us proactively monitor and manage our customer’s IT systems in conjunction with industry standard ITIL methods.

Current Vacancies

 We are looking to strengthen our Help Desk services and are offering a competitive salary for a 1st / 2nd line Support Technician to join a highly motivated team to assist with supporting and servicing our customers.

 Responsibilities:

  • Manage Windows Servers, Desktops, Mobiles, Office 365 and Security environments.
  • Delivery Help Desk services to clients in-line with company policies and Service Levels.
  • Manage client devices with the assistance of our RMM platform and ticketing system and complete daily checks.
  • Answer calls and manage client expectations in a professional manner.
  • Prioritise, schedule and escalate calls appropriate to their severity and impact to the client.
  • Operate with integrity and discretion where appropriate

Skills / Experience

  • Current MCP in Desktop, Server or Cloud products.
  • Good pass grades in English.
  • Experience in Server & Desktop operating systems, MS Office, Anti-Virus products, Firewalls, Networking, Cloud Solutions, Virtualisation and Backup software.
  • Must have at least 12 months experience working in a Help Desk environment.
  • Must be a clear communicator both orally and written.
  • Must have strong trouble shooting skills.
  • Must be well organised and be able to schedule and prioritise workloads to meet service levels.
  • Ability to drive with own car would be ideal but not essential.
  • You must be eligible to work in the UK.

If you think you’ve got what it takes to be part of our success story then we’d like to hear from you. Either call us on 0121 784 0077 or email your CV to careers@microtrading.co.uk.

The above information is indicative only and is not designed to contain or to be interpreted as a comprehensive list of all duties, responsibilities and qualifications of the employee assigned to this job.

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